COVID-19 Service Updates

A message to our customers

As we continue to carefully follow government guidelines in order to keep our staff and customers safe. We have now redistributed our office staff to work remotely but they are still on hand to take your enquiries. Our warehouse team are continuing to pack and dispatch parcels but we are now working on a reduced number of warehouse staff in order to maintain safe social distancing in our warehouse. 

What does this mean for you?

This means that we are still able to process orders and dispatch them to you via courier. However, we have been advised by our couriers that currently, they are not able to guarantee next day delivery on any parcels as they are currently prioritising parcels for the NHS and other essential services so your order may take slightly longer to get to you at this time, we thank you for your patience and we will endeavour to get your goods to you as quickly as possible.


Click and Collect

During this uncertain and unprecedented time we understand that there are tradespeople still carrying out essential work and we want to support you with this the best way we can. At this time you may not be able to get the tools and equipment you need quickly due to potential delays with couriers. 

That is why we have now set up a new Click and Collect facility at our Tamworth site. This service allows you to order online and safely collect your goods the same day. 

This page explains the measures we are taking to ensure the safety of all our staff and customers and how to collect your order. 

Please note: We recommend that you use our online ordering and delivery service for non-essential items. This service is designed for essential orders only.


Home Delivery

As mentioned in the message above we have been advised by our couriers (Parcelforce and UK Mail) that they are now prioritising deliveries for NHS and other essential industries. We will continue to dispatch your orders but please be aware that we are not able to guarantee next day delivery on any orders and we are no longer able to offer Saturday or express deliveries such as AM delivery or pre-10:30am.


Contacting us

At this time all our customer service team are working remotely and do have access to our phone lines but as you can expect this does present its own challenges. Our team numbers at this time are reduced so it may take a little longer to answer your call than normal. As well as phone we also have the facility to chat online with our team using our Live Chat function and we are still responding to contacts made via our online contact form.


We would like to assure you that we are working hard to ensure that all orders placed are fulfilled as quickly as possible and that we are available via phone, email and Live Chat should you need us.

 

Updated 03/04/2020