Service Update

We are currently offering click and collect facility at both our Tamworth and Bangor sites. We have put measures in place to protect both our staff and our customers.

  • Our sites will be open Monday - Friday 9am - 5pm
  • Please note collection may be subject to delays. Please wait for an SMS or email confirming your order is ready to collect before visiting our site.
  • Please do not travel to our site until you have received an SMS or email confirming your order is ready to collect.
  • Please practice social distancing when waiting to collect your goods.

Thank you for your patience and understanding

We're Serious about Safety

As a business that is extremely serious about safety we have taken every step to ensure that this service is safe for both our customers and our staff. That is why collections will be made from our single desk by our reception door and customers will not be allowed to enter the building at any time. These measures will ensure there is no contact between our staff and customers and social distancing is adhered to. 

Social Distancing

In order to adhere to government guidelines around social distancing there will be no contact between our staff and customers. The collection desk is placed within a contained reception area. We currently only have essential staff on site and all office based staff have now been relocated to work from home. 

The desk and reception door handles will be sanitised after every customer visit using strong anti-bacterial wipes and our staff will be wearing disposable gloves. 

Collecting your order

You will receive an email notification to collect your order, once you have received this you will visit our site in Tamworth. When you arrive you will be required to call 01827 255 267 to inform our staff that you are here to collect. Our team member will need you to confirm your order number beginning USC-XXXXX, name and your postcode. 

If you are collecting from our Bangor site please ring the bell or intercom when you arrive and a member of staff will assist you with your order.

A member of staff will then bring your order to the desk in reception. Once our member of staff is clear you will be able to open the door and collect your items. There will be no need to sign for your goods.  

This service will be open between 9am and 2pm Monday - Friday. Please do not attend our site unless you have received an email or SMS telling you that your order is ready to collect.

Collection Addresses

Tamworth

Univar Specialty Consumables Main Reception
USC House, Tame Park
Vanguard
Tamworth
B77 5DY
T: +44 (0)1827 255267

 

Bangor - Northern Ireland

18a Balloo Avenue
Unit 1 Dalzell Industrial Estate
Northern Ireland
United Kingdom
BT19 7QT
T: +44 (0) 28 9147 4770

Click and Collect FAQ's

When will my order be ready to collect?

Orders are usually ready to collect within a couple of hours of being placed. We will send you an SMS and email to let you know when your order is ready to collect.

What do I need to bring to collect my order?

Please bring a copy of your order confirmation and photo ID.

What happens if I don't collect my order?

We will hold on to orders for a maximum of 14 days, after this time the order will be put back and a refund issued.

How do I cancel my order?

If you wish to cancel your click and collect order please call us on +44 (0)1827 255200 and a member of our team will cancel the order for you.