Returns and Cancellations

Returning items

How do I go about returning goods to Univar SC?

How can I cancel an existing order?

What do I do if the goods that I have purchased are found to be ‘Faulty’?

Can I cancel an order when goods have been purchased using an e-voucher?


Late or missing items

What do I do if part of my order is missing or is late?

What do I do if I discover that I have received the wrong goods / wrong quantity etc?

Delivery information

How much do I need to spend to achieve free delivery on my order?

What happens if one of the products I order is out of stock?

My Account

Account managment

How do I reset my password?

How can I change any of my personal details?

Voucher codes

Redeeming Vouchers

How do I redeem a e-voucher?

Can an e-voucher be redeemed over the telephone?

Are e-vouchers subject to terms & conditions?


Order information

How do I check my current order status?

How can I review my previous order history?

Product information

Data sheets and conformity

What if I require a Material Safety Data Sheet (MSDS) with my order / item, how do I request this?

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